CONTACT US
We're here for you.
A real person reads every one of these. Not a robot, not a form that disappears into nowhere. If something's confusing, or something's worrying you, or you just can't get a thing to work - write to us. There is no question too small, and nobody here will make you feel silly for asking.
Has someone asked you for money?
Tell us right away - and please don't send anything first. You are not in trouble, and you have nothing to be embarrassed about. This happens to careful, intelligent women every single day, and the people who do it are very good at it. We will look into it immediately.
Reminder: Club staff will never ask you for money, gift cards, your password, or your bank details. Not ever. If someone says they're from the Club and asks for any of that, it is not us.
Ways to reach us
Email us
hello@porchlightclub.com
We answer every email within one business day, usually much sooner. Write as much or as little as you like.
Send us a note
The form below
Use the form below. It comes straight to the same inbox.
Send us a note
What happens after you write to us
A person reads it. Usually within a few hours.
If it's urgent - money, safety, someone frightening you - it goes to the top of the pile immediately.
We write back in plain English. No ticket numbers, no scripts.
If we need to look into something involving another member, we'll tell you what we found and what we did about it.
You're not bothering us. This is the job, and we're glad to do it.